Refunds are processed on the 15th and 30th of every month. It takes 15 working days to process the refund from the date of receiving a “valid”, duly filled and signed refund request form.

Please note that we are unable to process any refund requests without the receipt of a completed and signed refund form.

Refunds can only be made in the same form of payment as per the original payment made and the same bank or credit card account.