General Information 11

• Can I register more than one person online using the same email address ?
• Online registration form is not loading on our corporate network ?
• How can I register for a conference or an event ?
• Can I register and pay on site at the conference ?
• Can I pre-register online and pay later ?

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Accompanying Person 2

• Can I register more than one accompanying person ?
• What is included in the accompanying person registration ?

Group Registration 4

• How can I make a group registration ?
• Do you have a group registration discount ?
• What are the mandatory delegate details required for group registration ?
• How do I pay for my group registration ?

Payment 13

• Which credit cards do you accept for online payments ?
• What the credit card requirement ?
• What is 3D secure compliance ?
• Credit Card Payment did not go through ?
• Error message "Street Address Error" when paying by CC ?

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Confirmation 5

• How do I know if my online registration has been processed ?
• I didn’t receive a confirmation email after making an online registration ?
• I didn’t receive a confirmation email after making the payment ?
• I need a confirmation of my pre registration to present to my institution, before I can pay ?
• I lost/misplaced my confirmation email, how do I retrieve it ?

Onsite Registration 4

• What are the opening timings of the registration desk while on site ?
• Can someone else collect my badge ?
• How do I collect my badge on site ? What are the documents required ?
• I lost my badge, can I have it re-issued ? Is there a charge ?

Replacement 3

• How can I change the delegate name ?
• My colleague will attend in my place, is this allowed ?
• How can I correct the spelling of my name to appear correctly on my badge ?

Cancellations 4

• Can I cancel my registration after making the payment ?
• Can I cancel my registration after the cancellation deadline ?
• What is the policy to cancel my registration ?
• Is there a deadline to cancel my registration ?

Refunds 5

• Can I ask for a refund after the cancellation deadline ?
• How long will it take for my refund to be processed ?
• I didn’t receive my refund, what should I do ?
• Does a no show qualify for refund ?
• What is the refund processing charge ?